Customer Service

Whse Delivery and Returns

We hope you love shopping with Luma. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but 1 working day despatch on most order, we do our best to provide accurate estimates.

When you click shipping cart, you will put in your country, state and zip which will give you up to some options depending on weight and size with your cost.About the freight by weight, we will choose a shipping method for you based on the value of the delivery, and the method can be EMS/EUB/SF/DHL/FEDEX/UPS.

If a shipment is too heavy and needs to ship on a pallet, it will not give you any shipping options. You can choose the "FOB CHINA ",Please contact us to get a freight quote. Otherwise proceed to checkout and will contact you with freight costs or give you the option to ship collect on your account.

If you need more information about this before you order, please email us:[email protected]

Returns and Replacements

We want you to be completely happy with your Whse order.
You may return new, unused item(s) within 15 days of delivery for a full refund. If the return is based on our error (we sent incorrect or defective items), we will pay for the return shipping. Otherwise, you will be responsible for return shipping.

Once your items are received in our warehouse and checked in properly, you will receive a refund either back to your PayPal account or to your credit card. Please allow 3-7 business days once we have received your return.